{"id":90156,"date":"2026-07-18T14:55:42","date_gmt":"2026-07-18T07:55:42","guid":{"rendered":"https:\/\/ismtech.test.knmasters.com\/events\/customer-experience-in-the-age-of-generative-ai\/"},"modified":"2026-07-10T20:41:44","modified_gmt":"2026-07-10T13:41:44","slug":"customer-experience-in-the-age-of-generative-ai","status":"publish","type":"events","link":"https:\/\/staging.ismtech.net\/th\/events\/customer-experience-in-the-age-of-generative-ai\/","title":{"rendered":"Customer Experience in the Age of Generative AI"},"content":{"rendered":"\r\n<p>An event on using generative AI to improve customer journeys while protecting quality, trust, and brand consistency.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">About this event<\/h2>\r\n\r\n\r\n\r\n<p>Customer experience and AI practitioners will show where generative AI can create value and where human oversight remains essential.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Event agenda<\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>AI-enabled service and personalisation<\/li><li>Journey design and human escalation<\/li><li>Privacy, quality, and brand governance<\/li><\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Key takeaways<\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Practical generative AI use cases<\/li><li>A customer journey assessment framework<\/li><li>Key trust and quality controls<\/li><\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Who should attend<\/h2>\r\n\r\n\r\n\r\n<p>CX leaders, marketers, product teams, service managers, and digital leaders.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Event details<\/h2>\r\n\r\n\r\n\r\n<p><strong>Event:<\/strong> Customer Experience in the Age of Generative AI<br><strong>Date:<\/strong> 07 July 2026<br><strong>Time:<\/strong> 13:30\u201316:00 (Bangkok time)<br><strong>Format:<\/strong> Onsite<br><strong>Venue:<\/strong> GLOWFISH SATHON<\/p>\r\n\r\n\r\n\r\n<p>The event will be held at GLOWFISH SATHON in Bangkok. This is demonstration event content prepared for client presentation.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>An event on using generative AI to improve customer journeys while protecting quality, trust, and brand consistency.<\/p>\n","protected":false},"featured_media":12652,"template":"","taxonomy-location":[],"taxonomy-event":[],"class_list":["post-90156","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/events\/90156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/types\/events"}],"version-history":[{"count":1,"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/events\/90156\/revisions"}],"predecessor-version":[{"id":90194,"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/events\/90156\/revisions\/90194"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/media\/12652"}],"wp:attachment":[{"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/media?parent=90156"}],"wp:term":[{"taxonomy":"taxonomy-location","embeddable":true,"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/taxonomy-location?post=90156"},{"taxonomy":"taxonomy-event","embeddable":true,"href":"https:\/\/staging.ismtech.net\/th\/wp-json\/wp\/v2\/taxonomy-event?post=90156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}