An event on using generative AI to improve customer journeys while protecting quality, trust, and brand consistency.

About this event

Customer experience and AI practitioners will show where generative AI can create value and where human oversight remains essential.

Event agenda

• AI-enabled service and personalisation
• Journey design and human escalation
• Privacy, quality, and brand governance

Key takeaways

• Practical generative AI use cases
• A customer journey assessment framework
• Key trust and quality controls

Who should attend

CX leaders, marketers, product teams, service managers, and digital leaders.

Event details

Event: Customer Experience in the Age of Generative AI
Date: 07 July 2026
Time: 13:30–16:00 (Bangkok time)
Format: Onsite
Venue: GLOWFISH SATHON

The event will be held at GLOWFISH SATHON in Bangkok. This is demonstration event content prepared for client presentation.